Refund & Return Policy

1. Order Cancellation

Once an order has been successfully placed on our website, it cannot be canceled. Please ensure all order details are correct before confirming your purchase.

2. Complaints & Grievances

If you experience any issues with your product or delivery, please notify us within 15 days of receiving your order. To help us process your concern effectively, please provide:

• A video of the package being opened
• Clear photos of the product condition (if applicable)

This ensures we can take suitable action quickly. You can contact us via:

• Email: hello@pulpins.com
• WhatsApp: +91 95915 02289

3. Delivery Issues

If you received a delivery confirmation message but did not receive your order, please inform us within 7 days of that message. We will verify the delivery with our courier partner and take necessary action.

4. Refunds & Returns

We accept returns only for products that are defective, damaged, or incorrect.

Eligibility:

• Request must be raised within 4 working days from the delivery date
• Product must be unused and in its original packaging
• Supporting evidence (photo/video) of the issue must be provided

Refund Processing:

• Approved refunds will be processed within 15 working days to the original payment method
• For Cash on Delivery (COD) orders, refunds will be transferred to your bank account. You may be required to submit:
  • Bank account details
  • A cancelled cheque copy
  • PAN number or other government-mandated documents
• Refunds cannot be processed without this information for COD orders.

Important: Pulpins Food Products LLP reserves the right to accept or reject refund and return requests at its sole discretion, without the obligation to provide a reason.